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Pre-Sale Support
Type of Questions
What is the benefit of getting a quote?
At Signspace our prices change regularly.
When requesting a quote, you can secure the most up to date pricing, which may reduce the overall costs of your project.
We always recommend seeking a quote, especially if you are a non-profit, small business, school or student seeking to purchase hardware or software.
Simply click the "Add to Quote" button on each product, then visit the Quote Cart page to submit your request.
Do you offer price matching?
Signspace aims to provide the best pricing on products we stock. As such, we do offer price matching.
By working with our channel partners we can secure you the best pricing and service the Australian market can offer.
Please view our Price Matching Terms & Conditions.
Do you offer discounts for larger orders?
Signspace aims to provide all customers with discounted pricing in the instance of bulk quantity orders.
We consider orders of 10+ of any product as larger quantity, so feel free to request a quote or send a email for the latest up to date pricing.
Do you ship overseas?
No, Signspace only services the Australian region. We cover all states and areas. Shipping costs will apply respectively to order size, weight, and area, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are located and current stock levels.
Orders are processed the same or next business day. If the stock is available in our selected warehouses, orders take 5-7 business days to arrive.
If the order needs to be shipped from manufacturing facilities due to low or no stock levels, it may take longer and you will be notified.
We recommend getting in touch with our team prior to ordering for a current estimate on expected delivery times.
What shipping carriers do you use?
We use all major carriers and local courier partners. We use the carrier best suited to the size and location of the order for a timely and safe delivery.
How can I track my order?
We aim to provide tracking as soon as the order is dispatched.
If you have not received a tracking number please contact us for updates. Our staff will be able to advise when your order will arrive.
Can you help in selecting the right products?
Yes, our pre-sale support team is here to assist you every step of the way.
Customers can contact us via our live chat and call centre during business hours, or send us an email (same day response time).
Do you offer software training?
Yes, Signspace offers initial training for all new clients on purchase on Signagelive, OMMA Sign, or ONELAN products.
Can I return my product?
We always aim to make sure our customers love our products, but if there is an issue with your order, we’re happy to help. Just email us directly and we’ll take you through the process and options.
Where can I get product support after purchasing?
Check the resources tab on the product page. Where possible we have provided links to relevant information for each product.
If you're unable to find information for your product please contact us and someone will be happy to send you any relevant documentation or provide assistance over the phone.
Can you provide installation services?
Signspace does not offer installation services but our partnered company Amped Digital does.
Amped Digital offers installation services for digital signage and audio visual solutions nationwide.
To contact Amped Digital for an installation quote please go to ampeddigital.com.au or email info@ampeddigital.com.au with your requirements and the team will be able to assist.
Can you provide programming services?
Signspace does not offer programming services but our partnered company Amped Digital does.
Amped Digital offers programming services for digital signage and audio visual solutions, including Onelan, BrightSign, Signagelive, OMMA Sign and Kramer products.
To contact Amped Digital for an installation quote please go to ampeddigital.com.au or email info@ampeddigital.com.au with your requirements and the team will be able to assist.
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Pricing and Quotes
What is the benefit of getting a quote?
At Signspace our prices change regularly.
When requesting a quote, you can secure the most up to date pricing, which may reduce the overall costs of your project.
We always recommend seeking a quote, especially if you are a non-profit, small business, school or student seeking to purchase hardware or software.
Simply click the "Add to Quote" button on each product, then visit the Quote Cart page to submit your request.
Do you offer price matching?
Signspace aims to provide the best pricing on products we stock. As such, we do offer price matching.
By working with our channel partners we can secure you the best pricing and service the Australian market can offer.
Please view our Price Matching Terms & Conditions.
Do you offer discounts for larger orders?
Signspace aims to provide all customers with discounted pricing in the instance of bulk quantity orders.
We consider orders of 10+ of any product as larger quantity, so feel free to request a quote or send a email for the latest up to date pricing.
Order and Delivery
Do you ship overseas?
No, Signspace only services the Australian region. We cover all states and areas. Shipping costs will apply respectively to order size, weight, and area, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are located and current stock levels.
Orders are processed the same or next business day. If the stock is available in our selected warehouses, orders take 5-7 business days to arrive.
If the order needs to be shipped from manufacturing facilities due to low or no stock levels, it may take longer and you will be notified.
We recommend getting in touch with our team prior to ordering for a current estimate on expected delivery times.
What shipping carriers do you use?
We use all major carriers and local courier partners. We use the carrier best suited to the size and location of the order for a timely and safe delivery.
How can I track my order?
We aim to provide tracking as soon as the order is dispatched.
If you have not received a tracking number please contact us for updates. Our staff will be able to advise when your order will arrive.
Products
Can you help in selecting the right products?
Yes, our pre-sale support team is here to assist you every step of the way.
Customers can contact us via our live chat and call centre during business hours, or send us an email (same day response time).
Do you offer software training?
Yes, Signspace offers initial training for all new clients on purchase on Signagelive, OMMA Sign, or ONELAN products.
Can I return my product?
We always aim to make sure our customers love our products, but if there is an issue with your order, we’re happy to help. Just email us directly and we’ll take you through the process and options.
Where can I get product support after purchasing?
Check the resources tab on the product page. Where possible we have provided links to relevant information for each product.
If you're unable to find information for your product please contact us and someone will be happy to send you any relevant documentation or provide assistance over the phone.
Can you provide installation services?
Signspace does not offer installation services but our partnered company Amped Digital does.
Amped Digital offers installation services for digital signage and audio visual solutions nationwide.
To contact Amped Digital for an installation quote please go to ampeddigital.com.au or email info@ampeddigital.com.au with your requirements and the team will be able to assist.
Can you provide programming services?
Signspace does not offer programming services but our partnered company Amped Digital does.
Amped Digital offers programming services for digital signage and audio visual solutions, including Onelan, BrightSign, Signagelive, OMMA Sign and Kramer products.
To contact Amped Digital for an installation quote please go to ampeddigital.com.au or email info@ampeddigital.com.au with your requirements and the team will be able to assist.
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